Refund policy

What are the requirements before I can make a return/exchange/refund request?

All returned item(s) must be in its original brand new condition and original packaging; with the original tags and invoice (if any). Item(s) which show signs of worn are not eligible for exchange or return. Items that do not meet these requirements are non-returnable will not be processed. KATZe Malaysia reserves all rights to inspect the condition of the item prior to any exchange or return. In any case of dispute, KATZe MALAYSIA’s decision shall be final.
You may drop us an email at katze.shoes@gmail.com, if you require further assistance pertaining to your case. We will be glad to assist you with it!
*Kindly note that all promotional, sale and discounted items are non-exchangeable and non-refundable.

What is the duration for me to make a valid return/exchange request?

All requests for return and exchange must be made within 5 days from the invoice date through KATZe online store.

How do I make my returns or exchanges?

Exchange via Online Store at www.katzeofficial.myshopline.com
Items purchased online and delivered within West Malaysia can be returned within 5 days from invoice date through the Online electronic Return/Exchange Request form. You may only exchange and/or return the item(s) with www.katzeofficial.myshopline.com if the item(s) received by you has manufacturing defect, is an incorrect shipment and size does not fit.

Our customer service officers will contact you within 2-4 business days from your return request date. They may request for further information and/or photographs to assess your return request. Once preliminary approval has been granted, they will provide you with the return confirmation and schedule a date and time for our courier to pick up the item(s) from the agreed location. PLEASE DO NOT RETURN ANY ITEM(S) BEFORE RECEIVING A RETURN CONFIRMATION E-MAIL. Once we have received your item(s), we will do a final inspection to ensure that the return request is valid before shipping the replacement item(s) to you. Please note that all exchanges will be subjected to stock availability. Other methods such as exchanging the defect item(s) to another item(s) of equal value, refunding via online store credit or any other methods will be at the sole discretion of www.katzeofficial.myshopline.com.

How will I get my refund?

You’ll get your refund in the form of KATZe online store credits. This is the only form of refund available for online purchases. Kindly allow 3-5 working days for the online store credits to be issued to your account.
The online store credits can only be used at www.katzeofficial.myshopline.com. The online store credit can be used to offset any purchases made at www.katzeofficial.myshopline.com

Do I need to pay the return shipping charges?

We will be responsible the return shipping charges if the item is found to be a manufacturer defect and incorrect item sent. However, if the reason of return is the size does not fit, we will only responsible the return shipping charges for one time on the same purchase.